Shipping Policy

Service Area

We currently ship to the United States (including DC) only. We do not ship internationally.

Processing Times

• Orders placed by 12:00 pm PT typically process within 1–2 business days.
• Weekends/US holidays are not business days.

Carriers & Methods

• Common carriers include USPS, UPS, and FedEx.
• Standard shipping: 3–7 business days after processing.
• Expedited options may be offered at checkout (where available).

Shipping Costs

• Flat rate: $6.99.
• Free shipping for orders of $49+ (after discounts, before tax).

Tracking

You’ll receive a shipping confirmation email with tracking once your order ships. Tracking may take up to 24 hours to update.

Delivery Issues

• Lost/Delayed: Contact the carrier first with your tracking number; then reach us for further help.
• Damaged: Report within 7 days of delivery with photos and your order ID.
• Wrong Address: We are not responsible for addresses entered incorrectly at checkout.

Restrictions

• Some OTC products may have carrier or state restrictions.
• Temperature-sensitive items may ship with special handling or be limited by destination/climate.
• We may cancel/limit orders to maintain compliance and inventory integrity.

Contact

Email: support@example-us-pharma.com • Phone: (415) 555-0123 • Address: 123 Market St, San Francisco, CA 94105.